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Frequently asked questions
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We currently accept All Visa, MasterCard, American Express, PayPal, Apple Pay, Amazon Pay, and AfterPay
CAN I CHANGE MY DELIVERY ADDRESS?
If you just placed your order, please e-mail us with your order number and request the delivery address update. Once your order status is “In Process”, we have a tiny window in which we can make the change. Please keep in mind that once an order has been placed and is in process, there is a small chance we may not be able to update the delivery address. Thank you for understanding!
What is the most common reason LEDs fail?
Heat. Heat is the enemy of electronics, the hotter it is, the shorter the light. However, with good design, you can create a light or fixture that can withstand some high heat environments. Typically a fixture or bulb with an external driver will last longer than an integrated fixture that has the LEDs and driver as one unit.
Can LED bulbs be used with dimmer controls?
Yes and No. First, not all LEDs are dimmable. The driver must be designed to allow dimming. Secondly, you must purchase the right type of dimmer. Most retail stores now carry dimmers specifically designed for LED bulbs. Please note, if you purchase a non-dimmable LED bulb and try to dim it, it will cause the bulb to fail and also void the warranty.
Some of our industrial and commercial LED fixtures (high bays, floods, area lighting, retrofits) work with a 0-10V dimming system. 0-10V dimming requires special wiring and a special type of dimmer.
The two most common types of dimming is: 0-10V low voltage and Triac dimming.
How do LEDs Work
LEDs are comprised of 3 main components: the LED’s (the chip set that produces light), the driver (converts AC to DC) and the heat sink (to keep everything cool). LEDs take DC power from the driver and create light. The heat sink captures heat from the LEDs and the drivers. Although LEDs produce significantly less heat than the light bulbs we have been used to over the past century, the heat they produce must be managed. The better this is done, the longer the life of the product. LED’s also performs the job of converting electricity to light more efficiently than other light sources, that is why we can replace a 400W metal halide bulb with a LED 100W solution.