Refund and Returns Policy

30-Day Return Window

Customers may request a return within 30 days of the invoice date if unsatisfied
with a product.

Return Requirements

• All returns must be pre-approved through our RMA system
• Items must include original packaging and be in as-new condition
• Return shipping must be prepaid
• Discount LED reserves the right to apply restocking fees

Non-Returnable Items

• Special order fixtures
• Grow lights and hydroponic supplies (final sale)
• Discontinued and non-stock items
• Christmas products after December 20th
• Stage and studio light bulbs with short rated life hours

Warranty Coverage

Many products include manufacturer warranties. For items without a factory warranty,
Discount LED offers a 30-day supplemental warranty covering replacement with
prepaid shipping provided by us.

Damage Claims

Customers must report shipping damage within one week from the date of receipt.
We file carrier claims on the customer’s behalf.

Refund Processing

Approved refunds are credited back to the original payment method and typically
process within five to seven business days.

Shipping Errors

If we ship the wrong item, replacement products ship free with a prepaid return
label provided.

Contact Customer Service

Our Customer Service team is available 8 a.m. to 9 p.m. CST at
(310) 902-2097, or email
info@discountled.us.